Policies

A Safe Pair of Hands

EcoNorth is passionate about providing our team with a safe, healthy and happy working environment, and assuring our clients of the high standards we work to.

Health and Safety Policy and Procedure

Our Health and Safety management system is fully ISO 45001 certified, having been independently verified by British Assessment Bureau, demonstrating to staff and clients alike that we are a safe and caring company, legally compliant and committed to continually improving our systems and practices.

Furthermore, we are fully certified by Acclaim Accreditation, which confirms our ability to carry out work safely and to the standards required under the Construction (Design and Management) Regulations 2015. Acclaim Accreditation is a member of ‘Safety Schemes In Procurement’ (SSIP), which is an umbrella organisation for stage 1 health and safety assessment schemes. SSIP is recognised by a large and growing number of buyers within the construction industry. We are a registered supplier with Constructionline, the UK’s leading procurement and supply chain management service, and hold gold level membership credentials.

All projects are subject to rigorous  activity and site-specific risk assessments and are updated in the field as and when new risks are identified.

Quality Policy

EcoNorth’s Quality Policy sets out our robust approach to ensuring a high level of quality is demonstrated across all our working practices. Specifically, we follow clear quality control procedures and every document produced, including maps and target notes, goes through a three-stage process including a technical review by a Senior Ecologist and final sign off by the Executive Director or Technical Director. EcoNorth originally achieved ISO 9001 certification in April 2022 and continues to successfully maintain this.

Insurance Policies

No matter how large or small your project it is, we understand that development can be a risky business which is why we ensure we have an appropriate level of insurance to put your mind at ease. EcoNorth is insured for £10 million public liability, professional indemnity and employers liability.

We maintain a robust internal set of further policies and procedures that  ensure our team conduct their work safely and in an effective professional manner. If you would like further information then please contact us.

Anti-Bribery Corruption and Financial Crimes Policy

It is EcoNorth’s policy to conduct all our business in an honest and ethical manner. We have a zero tolerance approach to anti-bribery, corruption and financial crimes and are committed to acting professionally, fairly, transparently and with integrity in all our business dealings and relationships.

Customer Service Policy

We strive to deliver excellent service every time to ensure a high degree of customer satisfaction, but we know we are not perfect. EcoNorth values customer feedback and views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the individual or organisation, which is why have a clear and transparent Customer Service Policy.

Environmental Policy Statement and Aspects Register

As a wholly owned subsidiary of Northumberland Wildlife Trust (NWT), EcoNorth is acutely aware of the impacts of our business on the environment. We aim to practise, promote and demonstrate environmental sustainability and protection in all that we do in order to minimise these impacts.

Equality Diversity and Inclusion Policy

EcoNorth is committed to being an equal opportunities employer and to ensuring that all employees, job applicants, customers and other people with whom we deal are treated fairly and not subject to unfair or unlawful discrimination or exclusion.

We aim to support all staff to develop to their full potential and provide genuine equality of opportunity. We recognise the benefits of employing individuals from a range of backgrounds as this creates a workforce where creativity and valuing difference in others thrive.

Modern Slavery Policy

EcoNorth has a zero tolerance approach to modern slavery.  We are committed to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in our supply chain, in line with our obligations under the Modern Slavery Act 2015.

Modern Slavery Transparency Statement 2024-25

Modern Slavery Transparency Statement 2023-24

Modern Slavery Transparency Statement 2022-23

Modern Slavery Transparency Statement 2021-22

Modern Slavery Transparency Statement 2020-21

Cookie Policy

EcoNorth’s Cookie Policy explains what cookies are and how we use them.  Essentially we use them to make our website more user-friendly for you.

Privacy Policy

EcoNorth’s Privacy Policy explains our principles with regard to the collection, processing, storage and disclosure of your personal data. Please take a moment to familiarise yourself with our policy and contact us if you have any questions.

Integrated Management System Manual

This manual has been written to meet the requirements of ISO 9001:2015, ISO 45001: 2018 and ISO 14001: 2015, and uses the Plan, Do, Check and Act approach to process planning.

The manual describes the structure of EcoNorth’s Integrated Management System (IMS) and documents EcoNorth’s policies and systems for the management of our quality, H&S and environmental performance to allow the organisation to improve our practices. This in turn enables us to better satisfy the needs and expectations of our customers, stakeholders and other interested parties, to familiarise them with the control measures that have been implemented, to provide assurance that the integrity of our IMS will be maintained, and to demonstrate that we are focused on customer satisfaction, safe working practices, environmental sustainability and protection, and continual improvement.